In my last post, Muri: Overburdening People and Equipment, I examined Muri, or overburden. In this post, I’d like to address Mura, or “unevenness.” The bar chart above is a.. read more

The Chinese character for crisis has frequently been interpreted as two juxtaposed concepts: Danger & Opportunity. For small businesses, the decision to engage a consultant often becomes a moment of.. read more